Pumps of Houston has been a client of Nickel Ideal Tek Inc. since 2014, and they have consistently provided exceptional IT management and support for our business. From managing our Exchange server, Barracuda email firewall, and network firewalls (SonicWall, WatchGuard) to overseeing our virtual infrastructure on VMware with six virtual servers and SQL Server, they’ve expertly handled our entire IT ecosystem.
They successfully migrated us from an onsite Exchange to Microsoft 365, ensuring a smooth transition with minimal downtime. Nickel Ideal Tek has always been proactive in securing our systems with Trend Micro security software and keeping our network up to date with ISP upgrades and WiFi configuration. They even managed the migration from our in-house PBX system to a VoIP solution, further enhancing our communication capabilities.
Their work extends beyond IT management—when we expanded into new offices, they took care of all the necessary wiring and network setups. Nickel Ideal Tek has also developed and supported our website, providing us with a reliable online presence.
Their end-user support is always responsive and knowledgeable, helping our team with any IT challenges. We highly recommend Nickel Ideal Tek for any business looking for a dedicated, professional, and experienced IT partner.
– Rick Hutcheson, Pumps of Houston
I’ve worked with Nickel Ideal Tek for years, from my time at Circa Real Estate to now at my new firm. They’ve consistently handled all my IT needs. When I started my own business, they set up my email and helped manage my accounts and cloud storage, both in person and remotely. Their support is always responsive and professional, making the tech side of my business much simpler.
At Circa, they assisted with two office moves, set up WiFi, video conferencing, and connectivity, and managed all our desktop needs and printer support. The all-you-can-eat (AYCE) support contract gave us unlimited help for a fixed fee, which made things easier when it came to billing and knowing that Idealtek was our “IT” department and took care of it all in our day to day needs. Knowing that they were there for our special projects also meant we could move forward with confidence that it would get done and the price would be fair.
Nickel Ideal Tek delivers IT solutions that are easy to understand and are excellent in their customer service.
– Mark Williams, Circa Real Estate
Nickel Ideal Tek has been supporting Cromdane Steel’s IT needs since 2014, and we’ve relied on their expertise in a wide range of areas. Whether it’s keeping our servers and workstations up to date, managing our email with Microsoft 365, or ensuring our WiFi and network infrastructure are solid, they’ve proven to be a vital partner.
Their proactive approach was especially valuable when we faced a ransomware incident. Thanks to the cloud backup system they had already set up, we were able to recover quickly and avoid major data loss. This level of preparedness gives us confidence in their ability to protect our systems.
Additionally, they’ve supported our transition to a VoIP phone system and ensured that our document processing with KMBS Phoenix runs smoothly. Nickel Ideal Tek’s team is always responsive, handling everything from hardware replacements to technical support efficiently and professionally.
What stands out the most is their ability to communicate complex IT solutions in a way that’s easy for us to understand. Their professionalism and dedication have made a significant impact on our operations, and I would strongly recommend them to any business looking for reliable IT support.
– Parry hall, Cromdane Steel
Nigel with Idea Tek has been handling all of the our technology needs at my office for years. He has set up two offices for us and handled maintenance and issues on our systems. He has handled our phones, internet, email, audio visual equipment and our computers.
I have recommended Ideal Tek to other business owners and all were thrilled with the work. I simply cannot say enough good things. We rarely have any issues because everything was set up and is maintained so expertly.
On the occasions that something arises, Nigel and his team are spot on and problems are resolved quickly. I highly recommend using Ideal Tek for any of your computer, connectivity and equipment needs.
– Mary Wassef, Circa Real Estate
Nickel Ideal Tek is a great partner for us. The tools they use to protect us from attacks have saved us countless hours and head aches.
– Corey Marberry, Marberry Machine
