Effective Date: September 26, 2025
Nickel Ideal Tek Inc. (“Company,” “we,” “our,” or “us”) values the privacy of our clients and is committed to protecting personal and business information. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and your rights regarding your data.
1. Information We Collect
We collect and maintain only the information necessary to provide IT services, including but not limited to:
- Identity and Contact Information: Name, business name, title, email address, phone number, mailing and billing address.
- System and Account Information: Usernames, passwords, authentication tokens, license numbers, account identifiers, subscription IDs.
- Device and Network Information: Computer names, IP addresses, MAC addresses, domain names, installed software, patch levels, network configurations.
- Security Information: Antivirus status, endpoint detection data, monitoring alerts, backup results, log files, and audit trails.
- Operational and Support Data: Tickets, communications, service history, asset inventories, configuration details, and project documentation.
- Financial Records (Limited): We do not collect or store credit card numbers, banking account details, or payment credentials. All electronic payments are processed securely through third-party merchant providers in compliance with PCI standards.
- Checks: We retain physical copies of client checks for recordkeeping, but do not store electronic images of checks.
2. How We Use Information
We use collected information to:
- Deliver IT support, consulting, and managed services.
- Manage licenses, subscriptions, and warranties.
- Provide cybersecurity monitoring and threat detection.
- Respond to service requests, tickets, and communications.
- Perform audits, compliance checks, and reporting.
- Bill for services and maintain accurate financial records.
- Improve service quality, reliability, and security.
3. Sharing of Information
We do not sell, rent, or trade client data. Information may be shared only:
- With subcontractors and service providers strictly for the purpose of delivering contracted services.
- With vendors or licensing partners when required to activate, maintain, or support client systems.
- When legally required to comply with law enforcement, regulatory, or judicial requests.
All subcontractors are granted only temporary access required to complete work, and such access is disabled once no longer necessary.
4. Data Retention
We retain client information only as long as necessary to provide services, meet contractual or legal obligations, or maintain legitimate business records. Retention timelines include:
- Service data: For the duration of the client relationship.
- Archived records: Retained for compliance or business purposes after service termination.
- Physical check copies: Retained securely on-site for accounting purposes.
5. Data Security
We safeguard client information through:
- Encryption of sensitive credentials and access data.
- Strong password management and multifactor authentication.
- Access controls restricting data to authorized personnel.
- Regular audits and monitoring of systems.
- Immediate revocation of temporary accounts once no longer needed.
While we use industry best practices, no system can guarantee absolute security.
6. Client Rights
Clients may request:
- Access to their personal or business information.
- Correction of inaccurate information.
- Deletion of data, subject to legal and contractual obligations.
Requests should be submitted to [email protected].
7. Changes to this Policy
We may update this Privacy Policy to reflect changes in laws, regulations, or business practices. Updates will be posted on this page with the effective date.
8. Contact Information
Nickel Ideal Tek Inc.
18323 Longmoor Dr, Houston, TX 77084
Phone: 281-255-9278
Email: [email protected]
